High Quality Healthcare to Our Patients
NorthWest Heart Center understands that visits from family members and friends are an important part of the healing process.
Before visiting a patient, please speak with the patient’s nurse or clinician to determine the best time to visit or to discuss the number of visitors or any unusual visiting circumstances that might require special arrangements.
Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff who can help answer any questions.
Patient Status Inquiries and Telephone Calls
Patient information is available by calling 281-351-6250. Your call will be forwarded to the patient’s unit, where you can speak directly to the patient’s nurse or clinician.
For patients in Intensive Care Units, only questions from immediate family members can be answered.
Waiting Room for Families
A family waiting room is available on the first floor of the building. A small consultation room is available for family members to speak privately with a doctor.
Volunteers staff the reception desk from 9:00 am until 8:00 pm, Monday through Friday. Complimentary beverages are available.
Meals With a Patient
Visitors can share a meal with the patient they are visiting. To order a guest meal, notify the assistant at the nurse’s station before 11:00 am for lunch and before 3:00 pm for dinner or for breakfast the next day. There is a charge of $4.00 for breakfast and $6.00 for lunch or dinner. If you are planning to bring food into the hospital for a patient, please check with the patient’s nurse or clinician before doing so.
For visitors who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit, please speak with the patient’s nurse before visiting.
Patient Discharge Information
When picking up a patient who is being discharged from Mass General, be sure the patient has all of their personal belongings, as well as any prescriptions, medications and instructions for care at home. Check if the patient’s medical team has any special instructions for recovery or care at home.
Patients and their families should arrange in advance for transportation home from the hospital before being discharged.
Ambassadors in Mass General’s police and security department can help patients and visitors with special assistance requests, such as getting out of a car or into a wheelchair.
Ambassadors are posted at the hospital’s main entrance and other major entrances. Ambassadors are easily identifiable by their jackets and badges.
In addition, information desks are located throughout the hospital’s main campus buildings, near many of the major entrances. Volunteers and staff at the information desks are available to assist you with getting to your destination at the hospital. Information desk staff also can help answer questions or locate an ambassador or volunteer escort.
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